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I am not a big electronic game player. The simple reason is that I don't have time. I have dabbled with some online games and occasionally I can be found playing some retro 80's arcade game or last years version of Star Wars games on a playstation II. You would think that would keep me out of the loop. However the reality is that I get dragged into it constantly. You see, I have twin nine year old boys.

Kudoo's to Nintendo !!!

Game Boy Advance SP devices

Posted 5/13/2007

I have never had such a good response and well handled technical support issue as the one I experienced recently with Nintendo. (Trust me I have dealt with many companies and their support personnel.) One of the two Game Boy Advance SP devices that my twins constantly use simply stopped working. Basically it would turn on for a moment and then shut off while plugged in. After it shut off it simply would not not charge. The orange light never changed. I of course checked the web site and read through the trouble-shooting info there.

They had a well organized and easy to follow simple list of things to check.

Basically:

1) Make sure it was not already fully charged.

2) Make sure the outlet is working.

3) Try a Different Licensed AC Adapter

I called the technical support number listed on the back of the device. I explained that I had two of them and that they were both Christmas gifts, so they were only about 3 months old. I explained that I had tested the outlet and I had tested the faulty one with the AC adapter from the other and had the same results.

The support person explained that he would need a credit card and my address info. He explained that the credit card was so they could charge me for the shipping and handling fee. He asked what color the device was and informed me that a new one was in the mail. All I had to do was mail the faulty one back after the new one arrived.

I received two emails after that. One explaining that my new device was on the way and that as long as there was not some form of damage caused by "us" we would only be charged the shipping and handling fee (less than $6.00). The new device arrived in just a few days. The second email came a couple of weeks after when they had received my faulty device. It explained that I would only be charged the shipping fee.

You really can't ask for more than that.

Consumer Service Department at 1-800-255-3700.

Website info:

http://www.nintendo.com/consumer/systems/gameboyadvance_sp/